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What is STEPS? This is the new name for the Workforce Development & Transitional Employment Program and Team. STEPS is an acronym for St. Anthony’s Employment Pathways to Stability. The STEPS Program offers community guests job readiness services including: pre-employment training, transitional employment opportunities, on-the-job training, job retention and career coaching, and after-care follow-up. We also provide hiring managers with pre-approved qualified candidates, and in collaboration with Learning and Development, supervisory support.
We envision a more prosperous city where barriers to employment are eliminated, and every member of the community is empowered with dignity and gains financial stability through meaningful work.
Through expanding STEPS, we will create employment opportunities and provide job readiness for members of our community seeking to rebuild from addictions, homelessness, and incarceration.
St. Anthony’s employs values in every exchange with our clients. Our values are integrated into every aspect of what we do; transitional employment is aligned with our desire to provide resources that support St. Anthony’s Stability Framework. STEPS is an important element of stability and we target three specific stability framework components: livable wage, relationship to community, and life management skills.
STEPS serves guests from Fr. Alfred Center, referrals from St. Anthony’s Welcome Center, or referrals by other community organizations and agencies, with the opportunity to apply, interview, and be trained for transitional jobs within the Foundation or placed externally with corporate partners.
Applying for a transitional job is a two-step process: 1) guests seeking employment will complete a Transitional Employment Interest Form available on our website; and 2) guests will apply for specific “TE” jobs on the St. Anthony’s Job Board available on our website. A resume is a required part of this process. We offer a free Resume Clinic for guests who need assistance updating or creating a resume. St. Anthony’s Transitional Employment program follows the regular HR hiring process for any position available. Depending on the specific job description, the process may also include skills assessment and once hired, the signing of a mutual agreement between the hiring manager and prospective employee to support skill development and career progression. Skill assessment and development will continue throughout the transitional employment period. Supervisors of transitional employees will practice compassionate leadership in supporting individuals as they participate in this program. Additional supervisory training will be provided through St. Anthony’s Learning and Development department to support the success of both supervisors and STEPS employees.
Transitional jobs include “TE” in the title and are listed along with other open positions on our Job Board. Currently, St. Anthony’s has identified the following jobs as “transitional” jobs by department*:
- Kitchen Assistant – TE (Dining Room)
- Kitchen Assistant – TE (Father Alfred Center)
- Hygiene Hub Associate – TE
- Community Safety Services (CSS) – TE
- Guest Services – TE
*Additional positions may be classified as transitional jobs as openings occur.
Enrollment in STEPS can span from six to eight months. Skills assessment and performance reviews will be conducted frequently to support transitional employees. Beyond the transitional period, successful employees will be encouraged to apply for a “core” position (if available) in their department or another St. Anthony’s department, where job openings are posted. Additionally, some STEPS employees may decide to leave St. Anthony’s and join another organization in the community, or apply for a position with one of our corporate partners. We will assist any TE employee in this process.
Beyond transitional employment, it is our goal to guide individuals to long-term employment stability. There are several pathways identified:
- Continuing as a STEPS TE employee
- Moving into a core position in the same department
- Transitioning to an external job partner placement
- Transitioning into a core position in a different department
- Leaving St. Anthony’s for a job of their choice
Eligibility requirements include:
- At least 5 months clean and sober
- Reliable transportation to and from work
- Must have legal documentation to work in the U.S.
- Must be 18 or older
- A positive attitude and willingness to complete the program requirements
- Demonstrated interest in helping others
- Ability to retain good attendance and perform the functions of the jo
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The first step for anyone is to fill out the Interest Form found here on our website.
A member of the STEPS team will review your information within three days. The best candidates with fully completed forms including contact information will receive a phone call or email setting up an appointment for a short phone interview. The interview will include a conversation about your interests, strengths, abilities and attitude. It will last about 15 minutes.
If St. Anthony’s decides to move ahead with your application, you will be invited to formally apply for STEPS through our Human Resources Department. A link to our job bank and the specific job title will be provided.
If the STEPS Team member thinks you would benefit from additional training before you formally apply for a job, you will be referred to sign up for our 1-week Job Readiness Workshop which runs once a month.
Your online application will be reviewed by our Transitional Employment Recruiter. If it is complete and your skills match the minimum requirements of the job, you will be invited to a 15-minute phone interview. Based on the phone interview, one of three things will happen…
- You will be referred to the Hiring Manager for an interview.
- You will be referred to Additional Training.
- Your application will be added to the Applicant Pool, and remain active for six months. After six months, you can reapply if still looking for a job.
The hiring manager will make a hiring decision. If you qualify for the position and do well in the interview, the hiring manager will request that Human Resources extends an offer of employment. A conditional offer will include a request for references and permission to run a background check. After satisfactory reference checks and a background check, the candidate will receive a formal offer.
The hiring manager may decide not to offer you a position and may encourage you to reapply once you have enrolled in additional job-readiness training at St. Anthony’s. In this case your application will be added to the Applicant Pool for six months.
You will be contacted and congratulated. You will then be sent a packet of information on line that you must fill out to begin the process. If you do not have an email address or need help filling it out, you are more than welcome to schedule a time to work with a member of our HR or STEPS team. We can answer your questions, give you a tour of St. Anthony’s and finish up all the paper work.
First of all, congratulations. You already have done a lot just to get here. That speaks volumes about who you are and what you want for your future. Orientation is a one day event that covers everything from dress codes, sexual harassment classes, how to clock in and out, de-escalation techniques and a complete overview of what the next year will look like.
For over 70 years, St. Anthony’s has employed people from our community and restored their stability. This is an integral part of fulfilling our mission, “to create a society in which all persons flourish.” The expanded STEPS Program provides an intentional framework for training and employment of even more people in the Tenderloin and the city-at-large. STEPS has expanded services to more people, providing more support in every aspect of the resume/cover letter creation, job search, application and interviewing process. STEPS also creates individualized training plans for each transitional employee at St. Anthony’s so they can excel in their current job and prepare for their next great job
We offer up to 60 hours of individualized training support on-the-job, as well as additional workshops on financial literacy, skills for keeping a job, and ongoing resume and cover letter support when preparing for core positions. Transitional employees also receive on-the-job coaching, job-related skills training (as needed), and additional wellness services to support continued stability.
While STEPS assesses program eligibility on a case-by-case basis, candidates with demonstrated barriers to employment who are interested in re-entering the workforce and gaining more financial stability are the best fit for this program. Individuals must be clean and sober for at least six months, 18 years of age or older, must have legal status to work in the U.S., must have reliable transportation, a working phone and email, and pass a background check. We consider ourselves a compassionate employer and are interested in helping individuals who need an opportunity to change their lives for the better.
Our program is designed to help participants develop a sense of wellness in their professional and personal life. We look at wellness in three different ways; mental/emotional, financial, and vocational.
EMOTIONAL WELLNESS
We believe that a person’s mental and emotional health is directly tied to their ability to achieve goals and move forward in life. In addition to providing a caring and supportive environment, we also provide therapy and recovery services to those who may benefit from them. We recommend that all participants attend at least two therapy sessions, if they are not already in therapy, and (where applicable) engage in recovery support groups, if they are not already doing so.
FINANCIAL WELLNESS
Our goal is to provide participants with the tools and resources to be successful far beyond their time at St. Anthony’s. Financial literacy and responsible management of financial resources are essential to developing self-sufficiency.
Employees will receive financial literacy training that will provide them with a toolkit of skills to successfully manage money, credit, build a monthly budget, setting goals, savings, and logistics of setting up bank accounts and tracking spending.
VOCATIONAL WELLNESS
During each phase of the program, Transitional Employees regularly check in with their Supervisor, Trainers/Job Coaches and their Companion (if assigned), to discuss their job readiness, job progression and additional training, and next steps beyond transitional employment.
Job readiness speaks to our participants’ ability to be successful at work, as well as their ability to obtain and maintain a new job in the future.
While many factors can indicate an employee’s employment stability, we measure it by looking at attendance, the achievement of goals, and soft and hard (job-related) skills development.
ATTENDANCE
Attendance and meeting job goals will be closely monitored and recorded. As with any employee at St. Anthony’s, and other employment placements, disciplinary action will be taken if expectations are not met, including possible termination.
PERFORMANCE MANAGEMENT & PERFORMANCE REVIEWS
Consistent performance management is critical to the ongoing personal and professional development of STEPS participants. There are several factors that are used to determine participants’ job success, areas for improvement, and overall needs.
Performance reviews take place monthly and address three focus areas: attendance, goal attainment, and soft skills.
SOFT SKILLS DEVELOPMENT
Employees’ development of soft and hard skills is tracked weekly. We particularly seek to support growth in the following soft skills areas:
- Professionalism – Demonstrating dependability and reliability. Fulfilling obligations, completing assignments, and meeting deadlines. Acting with integrity and honesty. Dressing appropriately for position and duties. Abiding by and respecting all company policies.
- Attitude – Conveying a positive, pleasant, and “can-do” attitude. Trying to continuously improve performance. Respecting authority, coworkers, and subordinates. Accepting instruction and constructive criticism. Exhibit a “growth mindset” and kindness.
- Communication – Communicating effectively – verbally and non-verbally. Using language appropriate for the work environment. Proper communication through phone, email, and video conferencing. Effective listening skills.
- Teamwork – Relating positively with co-workers. Encouraging others. Working productively with individuals and teams. Maintaining respectful and trustworthy relationships. Exhibiting leadership when necessary. Understanding diversity and inclusion.
- Problem solving – Identifying and defining a problem, using knowledge and information to generate possible solutions. Effectively managing time. Addressing conflicts directly with the appropriate parties/individuals. Adapting to new environments or situations.